Peruvian Consumer Protection Law No. 29571

Virtual Claims Book (Libro de Reclamaciones)

In compliance with Peruvian regulations, we provide our passengers with an official channel to record any claim or complaint regarding our tourism and trekking services.

Business Legal Name

SALKANTAY TREKS PERU E.I.R.L.

Tax ID (RUC)

20608549321

Fiscal Address

Portal de Panes 123, Plaza de Armas, Cusco, Peru

COMPLAINT SHEET

LRV-2026-0001

Date: 13/10/2026

Claimant Consumer Identification

Enter your personal details to legally process and respond to your request.

Person Type *

Full Name / Business Name *

Document Type *

Document Number *

Phone / WhatsApp *

Email Address *

Home / Street Address *

City / State / Country *

The consumer is a minor (details of parent or legal guardian will be required).

Contracted Good or Service Identification

Indicate the service or product related to your complaint or claim.

Contracted Item Type *

Service

Trekking, tour, vacation package, transportation, or booked accommodation.

Product

Mountain gear, equipment, souvenir, or purchased physical good.

Tour or Service Name *

Claimed Amount *

Booking Code / Voucher

Details of Claim & Consumer Request

Select whether your case is a Claim or Complaint according to Peruvian INDECOPI definitions.

Type of Dissatisfaction *

CLAIM (Reclamo)

Dissatisfaction directly related to the contracted tourism products or services.

COMPLAINT (Queja)

Dissatisfaction not directly related to the services; expresses discomfort regarding customer service or staff conduct.

Details of Claim (Description of Facts) *

Specific Consumer Request / Desired Solution *

Attach Supporting Evidence or Receipt (Optional)

Allowed formats: JPG, PNG, PDF, DOC (Max. 5 MB)

Sworn Statement & Legal Response Timeframe

Legal consumer rights guarantee under Peruvian INDECOPI framework.

Important Legal Information (Law No. 31435):

The provider must respond to this claim or complaint within a maximum non-extendable period of fifteen (15) business days.
Filing a claim does not prevent the consumer from seeking other dispute resolution channels, nor is it a prerequisite for filing a formal complaint before INDECOPI.
A full digital copy of this Complaint Sheet will be delivered to the registered email address.

Sworn Statement: I declare under oath that I am the service holder/consumer and that the information provided in this form is true and complete to the best of my knowledge. * I have read and agree to the Personal Data Protection Policy in accordance with Peruvian Law No. 29733. *

VIRTUAL COMPLAINTS BOOK

SALKANTAY TREKS PERU E.I.R.L. • RUC: 20608549321

Portal de Panes 123, Plaza de Armas, Cusco, Peru

LRV-2026-0001

Date: 13/10/2026

1. Claimant Consumer Details

Full Name / Business Name:	-
Identity Document:	-
Phone / Email:	-
Home Address & City:	-

2. Contracted Good or Service Identification

Good/Service Type:	-
Description / Tour Name:	-
Claimed Amount:	-

3. Details of Claim & Requested Solution

Dissatisfaction Type:	-
Description of Facts:	-
Consumer Request:	-

Legal Response Timeframe: Pursuant to Supreme Decree No. 011-2011-PCM and Law No. 31435, the company will officially respond to this submission within a maximum non-extendable period of 15 business days to the registered email address.